De-Escalation

  Introduction to de-escalation is a course designed for any level of experience of first responders or corporate security. The landscape has forever changed how first responders and corporate security respond to behavioral threat management and crisis management. Through traditional verbal de-escalation techniques or various technical software options, or modern assessments tools, proper application of behavioral threat management components can be effectively applied to almost every situation. In our complicated workspaces for first responders and corporate security we must be mindful that how we handle situations will not only impact on that moment but also all future interactions that will transpire. This course will provide guidance on how to look for concerning behavior in the community or the workplace and the best practices to address those concerns through verbal de-escalation crisis management. This is a highly interactive course between the instructor and the students.